Refund policy
Returns, Refunds & Order Policy
Quick Overview
Every Nomad Puzzles Co. puzzle is custom made to order specifically for you. Because of this, our return and refund eligibility depends on the reason for your request. Please review the sections below carefully before placing your order.
Order Placement
Once your order is received, it enters production promptly. You will receive a tracking number via email once your puzzle ships. If an unexpected delay occurs, we will contact you as quickly as possible with available options.
Cancellations
Because each puzzle enters production quickly after your order is placed, cancellations must be requested within 24 hours of purchase. To request a cancellation contact us at orders@nomadpuzzles.com with your order number. We cannot guarantee cancellation after the 24-hour window.
Returns & Refunds
Made-to-Order Policy
Because every Nomad Puzzles Co. puzzle is custom produced specifically for your order, we are unable to accept returns or issue refunds for buyer's remorse or change of mind. We encourage you to review your order carefully before completing your purchase.
Damaged or Defective Puzzles
We stand behind the quality of every puzzle we ship. In the rare event that your puzzle arrives damaged or defective, we will reprint and reship your order at no charge.
To initiate a damage claim: · Contact us within 5 days of delivery at orders@nomadpuzzles.com · Include your order number and clear photos of the damage · We will arrange a replacement promptly — no return of the damaged item required
Incorrect Orders
If you receive the wrong puzzle, contact us within 7 days of delivery at orders@nomadpuzzles.com with your order number and a photo of what you received. We will correct the order immediately at no charge.
Delivery Inspection
Always inspect your delivery upon arrival. If your puzzle box shows visible damage from shipping, photograph it before opening and contact us at orders@nomadpuzzles.com within 5 days.
Questions?
We're happy to help clarify our policy before you place your order. Contact us at orders@nomadpuzzles.com — we typically respond within one business day.
Last updated: May 2026